Q: How do you and your team evaluate which collaborative technologies hold the most promise?

A: We have an enterprise vision for our city, every technology that gets evaluated needs to align with the vision. We assess every product for impact, ease of use, adoption, and increase in productivity.

Q: Should technology decision makers (TDMs) evolve from fighting “shadow IT” to accepting – even embracing – the fact that LOB and users make purchase decisions on their own?

A: With the increase in cybersecurity incidents, it is not ideal for LOBs to buy or purchase their own IT without coordination with the Central IT agency. Technical experts shouldn’t try to be functional experts, and likewise functional experts should not be making technical decisions. IT systems should be owned or managed by the IT department. Functional owners should work in partnership to deploy the right solutions that help drive the business – or, in our case, the city for greater success.

Q: How are you balancing employee demands for fast and seamless access to apps against rising security threats?

Communication and training. A majority of the security threats can be deferred if the user base is trained and understands that we each play a role in securing our environment. Just like you would encourage every member of your home to lock the front door – basic cyber-security hygiene is everyone’s responsibility regardless of what role they play in an organization.

In digital business every organization shapes the future of work